How to get users to RTFM
As usual – fantastic post about educating users…
The “F” in RTFM is the biggest clue that most of us blame the user for not reading the manual. But if “reducing guilt is the killer app”, companies should take more responsibility for whether readers use their manuals. And since we can’t force our users to do anything, if we want them to RTFM, we need to make a better FM. (Via Creating Passionate Users.)
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